Welcome to Shanacks! By accessing our website at www.shanacks.com, placing an order, or using our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
These Terms & Conditions govern your relationship with Shanacks and apply to all visitors, users, and customers who access or use our services.
Shanacks is a premium Indian snacks brand specializing in authentic Thekua made with traditional recipes. Our products are handcrafted using pure desi ghee and natural ingredients, with no palm oil, no maida, and no refined sugar.
Contact Information:
Email: shanacksbusiness@gmail.com
Phone: +91 92341 57527
Website: www.shanacks.com
We strive to provide accurate product descriptions, ingredients, and images. However, we do not guarantee that all product information is completely accurate, current, or error-free. Product images are for illustration purposes and actual products may vary slightly.
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
Orders can be placed through:
Once you place an order, you will receive an order confirmation via WhatsApp or email. This confirmation does not constitute acceptance of your order. We reserve the right to accept or reject any order at our sole discretion.
It is your responsibility to provide accurate and complete information when placing an order, including delivery address, contact details, and product selection. We are not responsible for delays or errors caused by incorrect information provided by you.
We accept the following payment methods:
Payment must be completed before your order is processed and shipped, unless Cash on Delivery is selected. All payment transactions are secure and processed through trusted payment gateways.
In the event of a pricing error on our website or communications, we reserve the right to cancel or refuse any orders placed at the incorrect price, even after order confirmation.
We currently deliver across India. Delivery charges may vary based on location and will be communicated at the time of order confirmation.
Standard delivery takes 3-7 business days from order confirmation, depending on your location. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services or circumstances beyond our control.
Shipping charges are calculated based on the delivery location and order weight. The exact shipping cost will be communicated before order confirmation.
Once the product is delivered to the address you provided, the responsibility for the product transfers to you. Please inspect the package upon delivery and report any damage immediately.
We offer a 7-day return policy from the date of delivery for damaged or defective products only. To be eligible for a return:
Important: We do not accept returns for change of mind, wrong product selection, or if the product has been consumed. Returns are only accepted for damaged or defective items.
Once your return is approved, you can choose:
For approved returns, we offer free return pickup. Our team will coordinate the pickup from your location at no additional charge.
All Shanacks products have a shelf life of 30 days from the packaging date when stored properly in an airtight container at room temperature, away from direct sunlight.
To maintain product freshness and quality:
For the best taste and crunch, reheat in an oven or air fryer at 150°C for 3-5 minutes, or microwave for 15-20 seconds.
By using our website and services, you agree to:
All content on the Shanacks website, including but not limited to text, images, logos, graphics, product descriptions, and design elements, are the intellectual property of Shanacks and are protected by copyright and trademark laws.
You may not use, reproduce, modify, or distribute any content from our website without our prior written permission. The "Shanacks" name and logo are registered trademarks.
To the maximum extent permitted by law, Shanacks shall not be liable for:
Our total liability for any claim arising out of or related to these Terms & Conditions shall not exceed the amount you paid for the product in question.
Important: Our products contain wheat, dairy (ghee), nuts, and seeds. They are manufactured in a facility that also processes other allergens.
If you have any food allergies or dietary restrictions, please review the ingredient list carefully before ordering. We are not responsible for any allergic reactions or adverse health effects.
For specific allergen information, please contact us at shanacksbusiness@gmail.com before placing your order.
You may cancel your order before it has been shipped. Once the order is dispatched, cancellation is not possible, but you may return it under our 7-day return policy if the product is damaged or defective.
To cancel an order, contact us immediately at +91 92341 57527 or shanacksbusiness@gmail.com.
We reserve the right to cancel any order at our discretion for reasons including but not limited to:
If we cancel your order, a full refund will be processed within 7-10 business days.
Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Our website and services may include links to third-party websites, payment gateways, courier services, and social media platforms. We are not responsible for the content, policies, or practices of any third-party services.
Third-party services we use include:
We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
Your continued use of our services after any changes constitutes acceptance of the new Terms & Conditions. We recommend reviewing this page periodically to stay informed of any updates.
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in India.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us:
Shanacks
Email: shanacksbusiness@gmail.com
Phone: +91 92341 57527
WhatsApp: +91 92341 57527
Website: www.shanacks.com
Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.