1. Introduction
Welcome to Shanacks! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shanacks.com and use our services.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Contact Us: Name, email address, phone number, and message content through our contact form
- Place Orders via WhatsApp: Product preferences, quantity, delivery details, and contact information
- Use Our Chatbot: Questions, preferences, and interaction history
- Subscribe to Updates: Email address for newsletters and promotions (if applicable)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns, scroll depth
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
2.3 Third-Party Information
We may receive information from third-party services:
- Google Analytics: Website traffic, user behavior, and demographic information
- WhatsApp: Message delivery status and interaction data
- Social Media Platforms: If you interact with us on Facebook or Instagram
3. How We Use Your Information
We use the collected information for various purposes:
- Order Processing: To process and fulfill your orders via WhatsApp
- Customer Service: To respond to your inquiries, feedback, and support requests
- Communication: To send you order confirmations, updates, and promotional messages
- Website Improvement: To analyze usage patterns and improve our website functionality
- Marketing: To send you information about new products, special offers, and events
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with legal obligations and protect our rights
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
4.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (e.g., navigation, chatbot)
- Analytics Cookies: Google Analytics to understand user behavior and improve our site
- Performance Cookies: To monitor website performance and loading times
- Preference Cookies: To remember your settings and preferences
4.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific websites
- Delete all cookies when you close your browser
5. Third-Party Services
We use the following third-party services that may collect information:
5.1 Google Analytics
We use Google Analytics 4 to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5.2 WhatsApp Business
Orders placed via WhatsApp are subject to WhatsApp's Privacy Policy. We use WhatsApp for order processing and customer communication.
5.3 Social Media Platforms
Links to our social media profiles (Facebook, Instagram) are subject to their respective privacy policies.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who help us operate our website and deliver services (e.g., Google Analytics)
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, safety, or that of our users
- With Your Consent: When you explicitly agree to share your information
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Data stored on secure servers with access controls
- Regular Monitoring: Security monitoring and threat detection
- Access Controls: Limited access to personal information by authorized personnel only
- Data Minimization: We collect only necessary information
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Contact Form Data: Retained for 2 years or until you request deletion
- Order Information: Retained for 3 years for business and tax purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
- Chatbot Interactions: Retained for 1 year to improve service quality
After the retention period, we will securely delete or anonymize your personal information.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing your data
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent for data processing at any time
- Opt-Out: Opt-out of marketing communications
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to India and other countries where we operate.
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification (if you've provided your email)
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
14. Your Consent
By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our website immediately.